Here’s why: customer satisfaction influences purchase intentions as well as post-purchase attitudes.

But how do you measure and improve soft concepts like satisfaction? The link that connects satisfaction to loyalty and brings profitability is Microsoft Dynamics® ERP software. When you link satisfaction to profitability, Microsoft Dynamics GP gives you the tools to enhance and measure your effectiveness.

Improve your customers’ satisfaction with Microsoft Dynamics GP 2010:

1. Respond more rapidly with easy access to the right data. With Microsoft Dynamics GP 2010’s drill down capabilities on Key Performance Indicators (KPI) your people can respond rapidly to your customers. Make the decisions that increase your customers’ satisfaction with role-based dashboards, real time reporting through web browsers, and new options and integrations within Microsoft Office Excel.
2. Respond more thoroughly with extended connections between your clients, partners, and team. With workspace collaboration in Microsoft Dynamics GP 2010 you gain the ability to share the right information with the right people.  
3. Respond more helpfully with access to integrated systems. Connect your people, information, and processes across applications and systems. Improve your ability to respond with useful information and (profitable) add-on services or inventory. For example, with Microsoft Dynamics GP 2010, you can send individual e-mail messages for documents such as invoices, orders, and check remittances.

Look for our next 3 blogs to learn more about improving your customers’ satisfaction with Microsoft Dynamics GP 2010. We’ll look at specific applications for Industrial Goods Distribution, Food and Beverage Distribution, and Consumer Package Goods Distribution.

Specializing in ways to enhance your company’s solutions with Microsoft Dynamics GP in Idaho, Oregon, and Southwest Washington, with clients around the world, Computeration makes your implementation successful by offering experienced project management, data integration, training, and consulting services.

By Gloria Braunschweig with Computeration, a Pacific Northwest Microsoft Dynamics GP Partner

Three Ways to Enhance Customer Satisfaction with Microsoft Dynamics® GP is a post from: ERP Software Blog

Related Posts

1. 3 Ways to Improve Industrial Goods Distributors Customers’ Satisfaction with Microsoft Dynamics® GP
2. 3 Ways to Improve Food and Beverage Distribution Customers’ Satisfaction with Microsoft Dynamics® GP
3. 3 Ways to Improve Consumer Packaged Goods Distribution (CPG)- Customers’ Satisfaction with Microsoft Dynamics® GP

When you consider that your favorite grocery aisle is actually the “forward pick” location of your local grocer’s bulk warehouse, perhaps you too can begin to appreciate how a forward pick warehouse employee looks at all those rows of products sitting in bins on the warehouse shelves.  Faced with some of the same challenges as you are when shopping for your next meal, Distributors need fresh product on their warehouse shelf, in quantities that can meet the demand for the customer orders taken each day. 

 Forward looking Distribution Companies are positioned to execute strategically and outmaneuver their laggard competitors. Are you prepared?

Product sitting in the bulk location, in large unpacked palettes or containers, is lost revenue and adds overhead costs to their operations.  Unfortunately, those “lost profits” add even more burden on top of the already difficult mandates that a distributor must deal with.    To improve operations, items in bulk staging should be moved to forward pick locations constantly throughout the day, as orders are being received, so that customer orders can be picked, packed and shipped on time, with the lowest labor cost possible and delivered to you right when you need it. 

Fortunately, for Distribution Centers using Dynamics GP there is a solution that allows this simple process to unfold thousands of times each day.  With Microsoft Dynamics GP, and a quality Warehouse Management Solution like Appolis’ WithoutWire Warehouse, distributors can have the visibility they need to move products around the shop floor based on real-time order status.  If you want to strengthen your warehouse operations, consider a WMS solution alongside your Dynamics GP implementation.  After all, those chocolate chip cookies are too good to miss the next time your sweet tooth begins to tug.

To learn more about how to enable your warehouse to become a High Performance Distribution Center using Dynamics GP, visit Sentrien Systems and register for our free online Distribution Executive Briefings

Robert Keuroglian | Sentrien Systems, Inc. | Solutions for Wholesale Distribution | Washington, DC | Authorized Microsoft Dynamics Partner

by Sentrien Systems, a Washington DC Microsoft Dynamics GP Partner

Use Dynamics GP And Transform Your Warehouse Into A High Performance Distribution Center is a post from: ERP Software Blog

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1. Smooth Warehouse Workflow with Advanced Distribution
2. Strategies to Optimize WMS (Warehouse Management)
3. Reporting And Analytics Help Distribution Company Become Industry Leader