That’s certainly a fair question, and you would be in good company asking it. A new ERP implementation is fraught with risk and is costly, especially on the front-end.

On the flip side, however, have you weighed the expense of NOT making the switch to an updated ERP system that eliminates the need for manual workarounds?

Consider these three examples of inefficient ERP workarounds – and how they’re eroding your bottom line.

 1. Re-keying transactions at various stages in order processing

The costs:

• Delays in the order-to-ship-to-payment cycle, negatively impacting sales growth and cash flow.
• Frustration for customer expecting quicker response and delivery, resulting in loss of future business and referrals, increasing new customer acquisition costs
• Exponentially higher risk of data-entry errors, creating costly customer service issues that could have been avoided
• Excessive time and personnel expense to perform tasks that could be automated at a fraction of the time and cost

 2. Manually consolidating performance data from multiple departments and business units and then formatting that data into useful, actionable reports

The costs:

• Excessive time and personnel costs to gather reports from various departments and aggregate the data in timely manner.
• Costs that result from lack of real-time, comprehensive visibility into company performance. Management laments, “Had we known about these trends two weeks ago, we wouldn’t have been blind-sided. We would have responded differently!”

3. Having to physically check and manage inventory status

The costs:

• Extra staff time and cost to manually process and track orders
• Delays in receiving accurate inventory levels, negatively impacting management’s ability to replenish product at optimal levels, leading to shipping delays – or worse, lost sales.
• Excessive inventory with floor-plan costs eating away profit
• Sales reps unable to check inventory status without having to call the warehouse, requiring unnecessary staff expense to field the call and physically track down the requested product. This also impedes the sales reps’ ability to get the order signed on the spot, which can result in lost sales.

Eliminate Workarounds, Preserve Profit with Microsoft Dynamics ERP

To explore whether a robust, yet cost-effective ERP solution, such as Microsoft Dynamics AX, would be a good fit for your company and create the operational efficiencies you need to reduce costs in the long-run, contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, improve productivity, and squeeze more profit from operations. ERT Group is a Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.

Are the Costs of ERP Workarounds Eroding Your Bottom Line? is a post from: ERP Software Blog

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1. Who else have you done similar projects for in my industry?
You want to know: Does this firm have experience working on projects like what you need done? If so, ask for details and references. You’re looking for evidence that this firm has the track record and capabilities to deliver.

2. Who, from your firm, will be assigned to our project?
While the company may have expertise serving your industry, what about the individuals assigned to your project? Do these professionals have that industry experience, as well? Also, you’re looking to avoid a bait-and-switch situation, where you’re won over by the firm’s senior management, assuming they would be leading your team, only to find out that they’ve assigned junior-level personnel to manage your project.

3. How long has each member (you intend to assign to our team) been with your firm?
Will the implementation team be relatively stable? Or, should you expect to deal with significant turn-over, which could jeopardize project timelines and budget?

4. How many ERP projects have you successfully completed with the software you intend to use with our deployment?
The more experience an implementer has with the software, the greater knowledge they’ll have of the product’s strengths, limitations, and risks. They understand precisely what capabilities are available out-of-the box and can make accurate assessments as to what needs to be customized for your application.

5. What certifications do you hold with the software manufacturer?
Manufacturer certifications bring accountability and credibility to the selection process, demonstrating that the implementation firm has been successful deploying that manufacturer’s products, in a way that meets stringent standards.

6. What’s an example of a project your firm worked on that went south? What happened? How did your team handle it? What was the final result?
Every project encounters challenges and obstacles. So, you’re looking for candor in the response. You want peace of mind that this team knows how to handle turbulence when it comes and is equipped to navigate the project through whatever headwinds it faces.

To learn more about a firm with an extensive track record of successful ERP deployments using Microsoft Dynamics, contact ERT Group at 954-825-0888.

6 Must-Ask Questions When Interviewing ERP Implementation Firms is a post from: ERP Software Blog

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BI= Real-Time Performance Dashboard

Whereas ERP provides the mechanism to capture, tag, and organize data from disparate departments and business units across your organization, BI serves as a performance dashboard that pulls that information together to equip users at all levels to find out, in real time and in terms that they understand, what’s happening within their areas of the business.

How does this translate into tangible business benefits? What exactly do you gain when your ERP offers powerful business intelligence capabilities?

Pull real-time comprehensive reports in less time, without having to wait till month-end

Having to wait till month-end to create reports? If so, how much is the delay in receiving critical performance information costing your company – due to undetected market price fluctuations, lost revenue opportunities, and so forth? What if you could uncover systemic issues at any point during the month, quarter, or whatever period – to make the adjustments you need to hit your numbers? The right BI dashboard integrated with your ERP solution will give you this capability.

Also, how much time does it take your staff to pull comprehensive reports together, especially when they must include data inputted from across the entire enterprise? One company (see case study) cut their company-wide sales report-gathering time from 40 hours, down to two hours, using a BI solution tailored to their operations. That’s a 95-percent reduction in staff hours to create reports, significantly lowering costs associated with report generation and freeing those employees to focus on more productive tasks.

Use BI to compare budgets, forecasts, and plans to actual performance in real-time. Uncover and correct potential business issues before they blow up into major crises that could derail your company.

Find and access the right information – quicker and easier

Organize and display real-time data from your ERP or CRM (customer relationship management) system in a way that makes sense to you—and then search that information according to specific criteria. BI helps provide you with the information your employees need to forecast and make business decisions,  where they can quickly and easily drill down into information and analyze data in multiple ways.

Make informed, confident business decisions

The right business intelligence (BI) solution improves business performance by driving better decision-making throughout your organization. When you’re confident that your insight into corporate data is sound, informed, and complete, you can trust that all your decisions will help you create competitive advantage and achieve corporate objectives.

To learn more about tailoring a robust BI solution for your organization – to transform your business data into the knowledge you need to make informed, confident business decisions – contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, impove productivity, and squeeze more profit from operations. ERT Group is a Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.

Does Your ERP Have Enough (Business) Intelligence? is a post from: ERP Software Blog

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The issue, however, is this: If the new ERP system is too cumbersome, your employees will most likely resist using the system, sabotaging the project from achieving payback within a reasonable timeframe – or worse, sinking the initiative altogether.

So, how do you avoid this risk? Select ERP software with “ease-of-use” in mind.

THE BENEFITS OF EASE-OF-USE ERP

Consider these benefits your company will reap when your ERP interface is intuitive and easy for most employees to use.

• Reduce training time and cost. The more familiar the software is for employees to use, the less time is required to learn it, which reduces training costs, gets employees up to speed quicker, realizes ERP benefits (and payback) sooner.
• Increase user adoption. One of the most common reasons for ERP project failure is that employees resist using the system, intimidated by the complexity of performing every-day functions with the new software, compared to what they previously had in place. Get more employees onboard and enthusiastic about using the system by simplifying the user-interface.
• Ensure expected ERP benefits. The more employees you can get to “buy-into” the ERP initiative—, by making it easy for them to enter the right data, in the right fields, at the right time, —the greater the odds your new system will actually remove redundancies, streamline processes, and improve productivity.

MARKS OF EASY-TO-USE ERP SOFTWARE

What does ease-of-use look like with ERP? Here are a few distinctions to look for.

• Familiar user interface. Does the software look and feel like software they’re accustomed to using? For example, most employees are familiar with Microsoft Office applications, such as Outlook, Word and Excel. Does the ERP interface offer similar functionality? Or do users need to learn a significant number of new commands and processes to execute every day functions.
• Role-based functionality. Can the system be tailored to employees’ specific roles within the organization – whether finance, sales, marketing, HR, and so forth?
• User-specific home pages. Does the system offer personalized home pages that anticipate your information needs with time-saving features such as single-click access to frequently used reports, automated reminders (for overdue invoices or shipments due, etc.), and quick links to windows you use most often?

Does the ERP software you’re considering offer these intuitive, user-friendly features? Microsoft Dynamics ERP does. To learn more about whether Dynamics is a good fit for your company, contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, improve productivity, and squeeze more profit from operations. ERT Group is a Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.

Why Ease-of-Use Should Be a Top ERP Priority is a post from: ERP Software Blog

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But NetSuite is by no means the only on-demand [also known as software as a service (SaaS)] ERP application on the market. Microsoft Dynamics GP (Great Plains) also offers on-demand deployment, with these 5 key advantages over NetSuite.

1. Multiple deployment options

NetSuite offers only one option: on-demand deployment. But what happens when your company grows or needs change and it makes more financial sense to bring your ERP and data in-house? Will NetSuite be able to scale to grow with you? If you need to switch ERP providers, but NetSuite controls access to your data, how difficult (and expensive) would it be to switch?

With Microsoft Dynamics GP, you control your deployment options – and your data – and can choose to run your system in an on-demand environment, on-premise, or a combination of the two. Moreover, you can change your deployment choice at any time, taking your data with you, whenever it makes sense for your business.

2. More robust out-of-the-box functionality

According to a December 2009 Accounting Library report, Microsoft Dynamics GP meets 84% of all requirements defined, compared to NetSuite’s 52%. The application areas mentioned in the study where Dynamics offers the greatest advantage “out-of-the-box” are Payroll, Job/ Project Costing, Fixed Assets, Budgeting, Multi-National Accounting, and Manufacturing.

3. Full spectrum of customization tools

Since NetSuite is purely a web-based solution, you control neither the software nor your data. This can make it difficult and expensive to handle certain customizations, such as changing the way a process flow works or creating a report that aggregates information from multiple sources. Microsoft Dynamics GP provides a wide range of customization options, from end-user customization tools to more in-depth integration and customization.

4. Ease of use

Microsoft Dynamics GP offers a design that works like and with the Microsoft Office System, including integrations with Office Outlook, Word, and Excel. This ensures the user-interface is familiar and easy to work with for most employees, increasing the rate of staff adoption of the new system while reducing training costs.

5. Vast network of certified partners

Microsoft Dynamics has more than 2,000 certified implementation partners worldwide; that dwarfs NetSuite’s network of only a few hundred vendors. This gives you peace of mind that you can find a local expert and partner who is equipped and qualified to support you before, during and after the ERP deployment, with the bandwidth to respond quickly to your needs.

IS MICROSOFT DYNAMICS GP RIGHT FOR YOUR COMPANY?

Dynamics GP is easy to deploy and configure. And with its modular approach you gain the flexibility to license only the functions you currently need, with the option of adding users and additional capabilities in the future. To explore whether Dynamics GP is a good fit for your business, contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, improve productivity, and squeeze more profit from operations. ERT Group is a

Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.

Top 5 Advantages of Microsoft Dynamics GP vs. NetSuite is a post from: ERP Software Blog

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But what often creates a rocky path for companies to realize these gains, even when they have implemented the right ERP software, is an “expectations gap” among the various stakeholders within the firm. This gap can exacerbate “turf wars” between departments, slow employee adoption of the new system, and – if not mitigated – derail the project all together.

What happens when there is an “Expectations Gap”?

 Consider these 5 scenarios:

• Although the ERP project endured the rigors of gaining executive endorsement and capital expenditure approval, it lacks a clear agreement on project vision and planning required to ensure ultimate success.
• Ongoing company-wide endorsement, support, and active engagement are disproportionately small in relation to the strength of the justifications that initially “sold” the project to management. 
• The human resources essential to delivering successful project outcomes are too often scarce, or worse, disinterested and unmotivated. They labor under the false impression that a well-integrated business solutions project offers little benefit to their day-to-day experience.
• Overlooking the need to address and mediate cross-department project issues up front creates conflicting expectations of project outcomes, perpetuating classic “turf wars.” 
• Executive decision-makers, falsely believing that their job is done after they authorize procurement, retreat to the sidelines and await a project outcome. Yet, as certain as the winter snow in Minnesota, the project that lacks effective and engaged executive sponsorship is doomed before it begins.

 

 How do you bridge this gap?

 As part of your project plan, define exactly who the stakeholders are. Then think through such questions as:

• How will this project impact their jobs?
• What will be expected of employees in terms of training to use the system?
• What are potential areas for tension or conflict resulting from project deployment?
• Do we have sufficient human resources to fully realize the potential gains from this project?
• What will cultivate a sense of “buy-in” from all stakeholders throughout the organization?
• Will executive management remain engaged after “kick off”?

 

An experienced ERP solutions partner can walk you through these and other questions to help you bridge critical “expectation gap” issues – before they threaten your project’s success.

 For More Information

To learn more about how to bridge the “expectations gaps” specific to your ERP deployment, contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, improve productivity, and squeeze more profit from operations. ERT Group is a Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.  

Bridge the ERP “Expectations Gap” is a post from: ERP Software Blog

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Today’s integrated Enterprise Resource Planning (ERP) has ushered in a quantum shift in this reasoning.  Current-generation business application software has moved beyond the accounting department to address most—if not all—of a mid-sized company’s functional requirements through an integrated software platform.  Leading ERP solutions are now scalable to support corporate growth, designed to produce tangible business gains today and several years down the road. The expectation now is that ERP is a long-term investment and should be acquired with that perspective.

Obsolescence vs. ROI

Therefore, the fundamental question has shifted from, “Is this software outdated?” to “What is the business case to warrant this expenditure? What return-on-investment (ROI) can we reasonably expect?” Narrow arguments of accounting solution obsolescence alone are no longer compelling – or even relevant – in today’s ERP market. Instead, these are the business and economic justifications now driving business solutions expenditure:

• Cost savings of increased business process (and data throughput) efficiencies
• Sales revenue growth due to enhanced sales and customer service experience
• Cash position advantages of improved supply chain operations
• Critical data support for management decision-making, from single-source reporting to Key Performance Indicator (KPI) and digital dashboard views, needed to competitively succeed.

These are the benchmarks for capital investment, not short-term business expense. In other words, the expectations of a manufacturer contemplating a capital machinery purchase should be little different to those placed upon ERP purchase determinations. The focus should be long-term, on adding tangible value to the company, on producing real-world ROI. That is the new criteria to judge today’s ERP investment.

For More Information

To learn more about business gains you can expect from an ERP solution tailored for your organization, contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, improve productivity, and squeeze more profit from operations. ERT Group is a Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.

What Drives Today’s ERP Investment? is a post from: ERP Software Blog

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What is the purpose of ERP?

If each department inside a company has its own software system that does not mesh with the software used by the other departments, you’re going to experience issues that impede information flow and analysis, employee productivity, and sales growth. The purpose of ERP is to eliminate this constraint on your company’s success by linking together the software of each department (finance, HR, marketing, logistics, etc.) into a seamlessly integrated system that equips your team to more easily and efficiently capture, manage, and share business critical information across all business units.

What can ERP do for your business?

Here’s a break-down of three key business challenges, the impact on your operations, and how ERP solves each challenge.

Challenge #1: Disparate, stand-alone software systems

Business Impact:

• Incomplete, often inaccurate picture of overall company performance
• Drain on employee productivity to aggregate and analyze data from each business unit and location
• Time-lag of performance data that impedes effective planning and proactive decision-making
• Difficulties in consolidating meaningful and accurate reporting

ERP Solution: Consolidate operational, sales, and financial information across multiple departments, sites and international locations – to provide real-time visibility into business performance spanning your entire organization.

Benefits:

• Equips you to anticipate trends and make informed decisions
• Frees employees to focus on more productive tasks
• Uncovers new profit centers to expand

 Challenge #2: Outdated, manual and paper processes

Business Impact:

• Inefficient use of employee resources
• Data entry redundancies
• Unnecessary paper and hard-copy records storage costs
• Rate of inaccurate orders beyond tolerable levels
• Order-to-delivery times longer than competition
• Excessive inventory

ERP Solution: Streamline processes across all departments and entities involved in successful order-fulfillment.

Benefits:

• Reduces manual entries – and the payroll cost involved to perform those tasks
• Saves money and storage space by converting to paperless processes
• Speeds product delivery times
• Optimizes inventory levels
• Maximizes vendor and supplier relationships
• Cuts down number of chargebacks from inaccurate orders
• Creates happy, loyal customers

 Challenge #3: Global expansion complicated by software integration issues

Impact:

• Risk of non-compliance with various local tax laws
• Inefficiencies managing complex international customer and vendor relationships
• Difficulties gathering data to track performance of each new location  and its impact on the company as a whole.

ERP Solution: Integrate local offices and subsidiaries with headquarters systems across multiple entities and borders to enable shared services, planning, and budgeting.

Benefits:

• Customizes for local requirements, while meeting enterprise-wide needs for data consolidation, tracking, and analysis
• Simplifies compliance by managing local tax, regulatory, and market requirements with multisite, multi-language, and multi-currency capabilities
• Defines enterprise-wide standards thus enabling the system to scale quickly to support new locations, geographies, and industries

 What are your most pressing business challenges?

To learn more about how the right ERP software can solve those challenges, contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, improve productivity, and squeeze more profit from operations. ERT Group is a Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.

3 Business Challenges ERP Can Solve for Your Company is a post from: ERP Software Blog

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Here is a 17-point checklist to serve as your guide as you navigate an often daunting process of selecting the right ERP system for your company. 

Functionality requirements

1. What business challenges do you plan to solve with ERP?

2. What key issues and concerns do you have with your current system? What functionality do you think your system is missing but needs?

3. What functionality will you actually use? This way, you don’t pay for features your company doesn’t need now or don’t foresee using in the future.

4. Is the solution scalable and flexible to meet today’s needs – and provide a framework for future growth?

5. What will define success for your new system? How will you quantify this success – in terms of increased productivity, reduced costs, or other factors?

Integration requirements

6. What’s unique to your industry and business that new software would need to address?

7. Does the ERP solution strategically align with its purchase justifications (business case, return on investment, etc.)?

8. How much customization will be involved – and what is the impact of that customization upon the solution? 

Training requirements

9. How intuitive is the user-interface for employees? In other words, does the ERP system offer an interface similar to software that most employees already use – which reduces training time and improves employee buy-in? Or is this something totally new that employees need to learn from scratch?

10. How much employee training will actually be required to optimize the value of the new system once deployed?

Deployment requirements

11. What deployment options does the software and vendor offer – on-premise or hosted or combination of the two; one-time license fee or monthly subscription? 

12. What is the deployment process and expected timeframe?

13. What will be required of your in-house staff during deployment?

Vendor support requirements

14. What on-going services should you expect from your ERP vendor?

15. What are the different levels of support plans offered by the vendor?

16. What is the availability of after-hours support?

17. What response times can the vendor commit to achieve?

Your answers to these 17 questions will give you the solid foundation you need to determine your ERP system requirements – and ensure that nothing important falls through the cracks.

Your guide to selecting the right ERP system

To learn more about how to determine what ERP solution works best for your organization, contact ERT Group at 954-825-0888.

Enterprise Resources Technology Group, Inc. (ERT Group) is a technology consulting firm that empowers companies to grow and succeed with business solutions that streamline processes, improve productivity, and squeeze more profit from operations. ERT Group is a Florida Microsoft Gold Certified Partner and a 2010 President’s Club member for Microsoft Dynamics – offering Microsoft Dynamics CRM and Microsoft Dynamics ERP.

17-Point Checklist for Selecting the Right ERP Software for Your Company is a post from: ERP Software Blog

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Fortunately there is relief, Microsoft Dynamics ERP is coming as a boon to face the needs of the hour boldly. The perception of ERP systems has totally changed within businesses and enterprises, not only because of the low upfront cost and less ongoing costs of Microsoft Dynamics ERP, but also because of the reliable performance and the diverse variety of capabilities and features that allow businesses to produce more with ease.

The performance in terms of highly customizable industry oriented architecture, reliability, system speed, manageability, and network configuration is simply great.  You can get people up and running with the familiar Microsoft interface, as they have already experienced office applications like  Word, Excel, etc.  Only with Microsoft software, can you leverage your current system by standardizing IT gear and taking advantage of perfect integration with Microsoft Windows operating system, server, office, etc.  Also, Microsoft SQL Server capabilities can be added as required.

A professional and high quality implementation by ERT group reduces the burden of threaded time and budget over run associated with other ERP systems. The role of ERT group is definitely an added advantage;  We not only help in deciding on a right solution tailor made for the business, but also give you valuable technical and maintenance support. ERT group is equipped to serve with charting the right solution, supporting the implementation, customizing to the on-going and varied requirements, and imparting necessary training to employees.

Microsoft Dynamics ERP is more relevant now than ever and ERT Group has the expertise to equip your business with a head start towards your competitive edge.

To discuss your business needs, contact ERT Group, Microsoft Gold Certified Partner (Microsoft’s Presidents Club Member, too) and get started with Microsoft Dynamics ERP. Also, you can visit us at our website www.ert.com or call 954-825-0888 now and take advantage of our Limited Time Promotions.

by ERT Group, A Florida Microsoft Dynamics GP Partner

Microsoft Dynamics ERP: Now More RelevantThan Ever is a post from: ERP Software Blog

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