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Sabrina Zimara, DFC Consultants

Automated Service Request Software from KEY2ACT


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    KEY2ACT’s latest feature, Act, generates service calls directly from a customer’s incoming email, eliminating any need for manual entry, reducing time and errors.

    You design your custom email template that is configured for the information you need your customers to fill out in order to complete a service request. These fields could include the customer ID, location, service call description, etc. When your customer submits the email template, that information is automatically generated into a service request within your software system.

    This automation not only makes it easy for your customers to request services from you via email, but also reduces the time you spend monitoring emails and creating service calls, and decreases the chance of missing any service request emails.

    Additionally, Act can generate and send emails when a service call has been created, scheduled, or completed, keeping your customer informed throughout their entire service ticket.

    Act integrates with Signature 2015 R2 and higher and does not require any additional licensing through KEY2ACT or Microsoft Dynamics GP.

    You can see the Fact Sheet here.

    Please let us know if you need help with yourKEY2ACT software. You can reach us at 800-277-5561 or by email.

    By Sabrina Zimara

     

    Automated Service Request software from key2act

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