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Sabrina Zimara, DFC Consultants

Resolving Common Errors in Business Portal’s Requisition Management


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    We recently had a customer that was unable to do a final approval in Business Portal’s Requisition Management, a popular add-on to Microsoft Dynamics GP 2010 and 2013. It can be frustrating when there are hang-ups in the processes we need to complete our tasks. If you are having a similar problem, here is what we did to resolve the issue.

    First, check if there is a circular approval list where the final approver is also the creator of the requisition. Another similar issue would be if the final approver had two instances in the approval flow.

    5-20 graph 1

    If this is the case, change the approval flow so each employee is only in the flow once.

    Second, make sure the approver has sufficient dollar limits to approve the requisition.5-20 graph 2

    This error is easily fixed by increasing the approvers spending limit or reassigning the requisition to a different approver with a higher limit.

    Third, check if the requisition has more than 50 lines. Anything over 50 lines will result in an error. There needs to be a line added to the Web Config file that extends the time before the system times out. To do that,

    1. Make a backup of the current Web.config file
    2. Open the file in Notepad and do a search for MaxRequestLength
    3. You should find a line that states:  <httpRuntime maxRequestLength=”51200”/>
    4. Change the line so that the timeout takes place after a longer period of time.  Your new line should read: <httpRuntime maxRequestLength=’51200” executionTimeout=”300” />
      The 300 equates to 300 seconds or five minutes.
    5. Reset IIS and try to do the final approval.

     

    DFC Consultants offers a premier support plan that includes unlimited calls with Microsoft Dynamics GP experts. Having access to experts ensures any technical problems you are facing are resolved quickly and easily.

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