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Marcia Nita Doron, Sikich Boston

Some Surprising Implementation Benchmarks Comparing SAP, Oracle, and Microsoft Dynamics


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    Let me say right off the bat that I did not conduct this study. Nor did I write the article referenced below. The credit for this fascinating article published on ZDNet (“Where technology meets business”) goes to Michael Krigsman who examines the original study by Panorama Consulting Solutions. And I must say that they bring a number of metrics to light that may surprise many of our readers.

    Before I go any further and pontificate on the findings, here are the links to the article on ZDNet and the 18-page study by Panorama.  If you prefer a short read, go for the ZDNet article which is only 589 words long (I didn’t count. I let Microsoft Word do that for me. No surprises there.)

    The findings are a mixed bag. I generally favor content that favors Microsoft because that’s my bag. But in this case, I’ve decided to be more neutral and share the good, the bad, and the ugly with you, in reverse order.

    The Ugly

    When it comes to market share, SAP holds the largest share of the 3 titans, 22%. Oracle trails with 15% and Microsoft Dynamics comes in third with 10%.

    The Bad

    As for frequency of being short-listed? SAP is short-listed 35% of the time, Oracle 24% of the time, and Microsoft Dynamics only 17% of the time. Hmmm….

    The Good

    Then things finally start to look better for my home team, Microsoft Dynamics. “Although SAP achieves the top spot in short lists, both Oracle and Microsoft are more frequently chosen than SAP. As the survey report states: the study suggests that after ‘assessing the available information, organizations are not easily convinced that SAP is the best option.’ It is possible that SAP's reputation for being expensive and complicated to implement scares potential buyers.”

    And the good news just keeps coming.

    Average Time to Implement (Planned vs. Actual in months)

     PlannedActual
    SAP1517
    Oracle1418
    Microsoft Dynamics1113

    Then Krigsman summarizes the results:

    SAP
    -Largest share of the market
    -Highest short-listing rate
    -Lowest selection rate when short-listed
    -Longest payback period

    Oracle
    -
    Highest selection rate when short-listed
    -Longest implementation duration
    -Largest delta between planned and actual implementation duration
    -Lowest percent of users who realized between 81- and 100-percent of benefits

    Microsoft Dynamics
    -
    Smallest share of the market
    -Lowest short-listing rate
    -Shortest implementation duration
    -Highest percentage of users who realized between 81- and 100-percent of benefits

    The italics are mine!

    Conclusion (with a few caveats that you can read about in the article): “The survey data suggests that Microsoft Dynamics is doing something right, despite its low market share.”

    A note to my readers: Your feedback is most welcome.

    Submitted by Altico Advisors, Microsoft Dynamics GP Partner for Manufacturing and Distribution serving New Hampshire (NH)

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