There’s a common saying, “You don’t realize what you have until it’s gone.” This is certainly true for most things in life. When making big purchases you always contemplate the value of the warrantee. Take it from someone who broke not 1, not 2, but 3 TVs – the payoff is greater than the payment! In the software world maintenance and support plans are similar to a warrantee and act as a safeguard for your accounting/ERP software system. Keeping up with maintenance plans affords you the most updated version of the software while support plans provide you access to knowledgeable expertise when you are in a bind.
Microsoft offers support plans for all of the Dynamics products, including Dynamics GP (Great Plains), however the response time and results can be far from what a GP user needs. Dynamics Partners, like SBS Group, offer support plans to complement these Microsoft maintenance plans. These support plans can reduce support costs while guaranteeing response times with experienced GP consultants.
Microsoft Dynamics GP Support Plans through Certified Partners can include:
- Unlimited telephone, email & desktop streaming access to highly trained Microsoft Dynamics consultants
- Assistance with error correction, procedural questions and general software application questions
- Answers to “how to” questions, resolving suspended batches, usability, data corruption and more complicated issues
For an example of a support plan, Review SBS Group’s Gold Support Plan!
By SBS Group – New Jersey Microsoft Dynamics GP Partner
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