Microsoft is extending the service pack support policy for all Microsoft Dynamics ERP products including Microsoft Dynamics GP as well as Microsoft Dynamics CRM to 24 months of support for a previous service pack, when a new service pack is released. Previously, when a new service pack was released for these products, Microsoft provided 12 months of support for the previous service pack. This is a fairly big increase in the support committment and one of the many advantages of working with a software vendor that has big pockets. Other vendors has either cut back on their support staff and support timelines or started charging more for support.
Support Extended by 12 Months for Currently Supported Service Packs
This update applies to all the service packs that are currently supported (as of June 8, 2009), for the above-listed Microsoft Dynamics products. As per this change, the expiration dates for the currently supported service packs, listed below, will now be extended by another 12 months.
| Currently Supported Service Packs | Support Retirement Date as per Previously Service Pack Policy | Revised Support Retirement Date as per New Service Pack Policy |
| Microsoft Dynamics AX 2009 Service Pack 0/RTM | January 12, 2010 | January 11, 2011 |
| Microsoft Dynamics AX 2009 Service Pack 1 | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
| Microsoft Dynamics AX 4.0 Service Pack 2 | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
| Microsoft Dynamics NAV 2009 Service Pack 0/ RTM | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
| Microsoft Dynamics NAV 2009 Service Pack 1 | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
| Microsoft Dynamics GP 10.0 Service Pack 1 | October 13, 2009 | October 12, 2010 |
| Microsoft Dynamics GP 10.0 Service Pack 2 | January 12, 2010 | January 11, 2011 |
| Microsoft Dynamics GP 10.0 Service Pack 3 | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
| Microsoft Dynamics GP 9.0 Service Pack 3 | October 13, 2009 | October 12, 2010 |
| Microsoft Dynamics SL 7.0 Service Pack 1 | January 12, 2010 | January 11, 2011 |
| Microsoft Dynamics SL 7.0 Service Pack 2 | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
| Microsoft Dynamics SL 6.5 Service Pack 2 | January 12, 2010 | January 11, 2011 |
| Microsoft Dynamics SL 6.5 Service Pack 3 | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
| Dynamics CRM 4.0 Service Pack 0/ RTM | Support ends 12 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. | Support ends 24 months after the next service pack releases or at the end of the product’s support lifecycle, whichever comes first. |
Support for Select Out-of-Support Service Packs Now Reactivated
Additionally, per the new policy, support will also be reactivated for select service packs for which support has expired under the previous 12-month policy, but for which support would have continued under the new 24-month policy. The retired service packs for which support will now be reactivated, as per this update, are listed below:
| Service Packs | Support Retirement Date as per Previous Policy | Revised Support Retirement Date as per New Service Pack Policy |
| Microsoft Dynamics NAV 5 RTM Service Pack 0/ RTM | April 14, 2009 | April 13, 2010 |
| Microsoft Dynamics GP 10 RTM Service Pack 0/ RTM | January 13, 2009 | January 12, 2010 |
| Microsoft Dynamics GP 9.0 Service Pack 2 | October 14, 2008 | October 13, 2009 |
| Microsoft Dynamics AX 4.0 Service Pack 1 | October 14, 2008 | October 13, 2009 |
| Microsoft Dynamics SL 6.5 Service Pack 1 | October 14, 2008 | October 13, 2009 |
| Microsoft Dynamics SL 7.0 RTM Service Pack 0/ RTM | January 13, 2009 | January 11, 2010 |
No Impact to Mainstream Support and Extended Support Dates
This update has no impact on the Mainstream Support and Extended Support dates for these products. Mainstream Support for these products will continue, as per the Microsoft Support Lifecycle policy, for five years from the date of general availability of the products, and Extended Support for another five years after the end of Mainstream Support.
Note: Both Mainstream Support and Extended Support are available ONLY at the product’s supported service pack level.
by Ignify – Northern California Microsoft Dynamics GP Partner
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